Privacy Policy

Futbolito Soccer is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or register for our programs. By using our website and services, you consent to the terms of this Privacy Policy.

1. Information We Collect
We collect personal information directly from you when you interact with our website, register for classes, complete forms, or make payments. This may include:
Parent/Guardian name and contact details
Child’s name and date of birth
Registration and booking information
Payment and billing information
Emergency contact or medical disclosures (if provided)
Communications you send to us (e.g., questions or feedback)
We may also automatically collect non-identifiable information through cookies and analytics tools (see Sections 13–15).

2. How We Use Your Information
We use your information to:
Register you or your child in classes, camps, or events
Process payments and manage billing
Communicate program details, updates, or schedule changes
Provide customer support
Ensure participant safety and program quality
Improve our website, offerings, and services
We will not sell, rent, or trade your personal information to any third parties.

3. Consent
By submitting your information via our website or in person, you consent to the collection and use of your data as described in this policy.

4. Storage and Security
Your personal information is securely stored on servers provided by Wix.com. All data is protected behind firewalls and secured using industry-standard methods. Access to personal information is restricted to authorized staff or contractors who require it to perform their duties.

5. Sharing with Third Parties
We may share limited personal information with trusted third-party service providers only as needed to deliver services (e.g. payment processors, booking platforms), and only under strict confidentiality agreements.

6. Online Registration and Payments
Our website uses Wix services for registration forms, bookings, and online payments. Wix is PCI-DSS compliant and uses encryption to protect payment data. We do not store full credit card numbers or banking details on our servers.

7. Medical and Emergency Information
If you voluntarily provide medical or emergency-related information, it will only be accessed by authorized staff or coaches on a need-to-know basis to ensure your child’s safety. You are responsible for keeping this information accurate and up to date.

8. Communications and Notifications
We may use your email or phone number to send:
Registration confirmations
Class reminders or cancellations
Important updates about your program
Occasional newsletters or promotions (you may opt out)

9. Accessing or Updating Your Information
You may request to access, correct, or delete your personal information at any time by contacting us directly.

10. Retention of Information
We retain your information only as long as needed to provide services or meet legal and accounting obligations. Once no longer required, your data will be securely deleted.

11. Children’s Privacy
We do not knowingly collect personal information directly from children. All data about children is provided by a parent or legal guardian for the purpose of registration and program delivery.

12. Third-Party Services (Wix)
Our website is hosted and managed through Wix.com. Wix may collect and store certain information on our behalf, such as:
Contact form submissions
Booking requests
Payment confirmations
Device or browser info (for performance and analytics)
Your information may be stored on Wix servers located in various international jurisdictions and is protected under their Privacy Policy.

13. Cookies and Tracking Tools
Our website uses cookies to enhance your experience, enable site features, and collect non-identifiable usage data. Cookies may track:
Pages visited
Time on site
Device type and browser used
Referral source
Approximate geographic location
You can disable cookies in your browser settings, though this may affect site functionality.

14. Google Analytics
We use Google Analytics to understand how visitors use our site and to improve our services. Google Analytics collects data such as:
IP address (anonymized)
Browser and device type
Pages visited and time spent
Traffic sources and general geographic region
This data is aggregated and does not personally identify you. You may opt out of Google Analytics tracking using the browser add-on:
https://tools.google.com/dlpage/gaoptout

15. Photo and Video Use
With your consent (opted in at registration), we may take photos or videos of your child during sessions for use on our website, social media, or promotional materials. You may withdraw consent at any time by contacting us.

16. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date. Continued use of the website or services after changes indicates acceptance of the new terms.

17. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Futbolito Soccer
Email: info@futbolito.ca
Vancouver, British Columbia